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Refund Policy

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Last Updated: January 15, 2026

At GLOWITH ZIONMICH (“packswifttech.com, “we”, “our”, or “us”), we strive to deliver reliable, high-quality smart IT solutions designed for a digital-first world. Customer satisfaction is important to us, and this Refund Policy outlines the conditions under which refunds may be issued for our products and services.

By purchasing or using our services through packswifttech.com, you agree to the terms outlined below.

1. Scope of This Policy

This Refund Policy applies to:

  • IT consulting services
  • Software solutions and digital products
  • Subscription-based services
  • Managed IT services and support plans

This policy does not override or replace any custom agreements, contracts, or service-level agreements (SLAs) signed between Bluecrest Tech and a client.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

a. Service Not Delivered

If a paid service was not delivered as agreed and no reasonable resolution can be provided, you may be eligible for a full or partial refund.

b. Technical Issues

If a technical issue originating from our systems prevents you from using a purchased solution, and our support team is unable to resolve the issue within a reasonable timeframe, a refund may be considered.

c. Billing Errors

If you were charged incorrectly due to a billing or system error, we will issue a full refund for the incorrect charge once verified.

3. Non-Refundable Items

Unless explicitly stated otherwise, the following are non-refundable:

  • Completed consulting hours or professional services already rendered
  • Custom-developed software or solutions built to client specifications
  • Setup fees, onboarding fees, or one-time implementation costs
  • Subscription fees for periods already used
  • Services terminated due to violation of our Terms of Service

4. Subscription Cancellations

For subscription-based services:

  • You may cancel your subscription at any time.
  • Cancellations take effect at the end of the current billing cycle.
  • No refunds are issued for partial billing periods unless required by law or stated otherwise in a written agreement.

5. Refund Request Process

To request a refund, please contact us with the following information:

  • Your name and company name (if applicable)
  • Invoice number or proof of purchase
  • Description of the issue and reason for the refund request

Refund requests must be submitted within 14 days of the original purchase date unless otherwise stated in a contract.

6. Refund Approval & Processing

  • All refund requests are reviewed on a case-by-case basis.
  • Approved refunds will be processed using the original payment method.
  • Processing times may vary depending on your payment provider but typically take 5–10 business days.

7. Changes to This Policy

Bluecrest Tech reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on packswifttech.com. We encourage you to review this page periodically.

8. Contact Us

If you have any questions about this Refund Policy or need assistance, please contact us:

GLOWITH ZIONMICH
Email: privacy@packswifttech.com
Phone: 08162674393
Address: N0.23, SHITTA STREET, OFF ADEBISI AWOSOGA STREET, AGEGE, LAGOS STATE, NIGERIA